Feedback & Complaints

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families. We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams

please email :- gmicb-tameside.p89613@nhs.net

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Most complaints can be resolved in practice. Please speak to a member of the team if you have a concern and they will assist you where er possible. Alternatively, if you with to speak to the Practice Manager – Claire Hollinshead you can request to do so. Please note an appointment may need to be booked if she is not available at the current time.

If you do not wish to speak to the practice staff you can request that the Integrated Care Board (ICB) investigate your complaint, they will then contact on your behalf.

you can fill in our complaints form here

Each month we gather results from our Friends and Family test either in paper form or via SMS text messages and discuss this information and any comments that may be made as part of our monthly training.

Please see below results from the last 4 months

FFT monthly feedback.xlsx