When you book an appointment at the surgery you may be asked the reason for your request. This is to help us ensure you are seen by the most appropriate clinician. This is of course optional, just state it’s personal if you would rather not say.
Seeing Your Usual GP
Where at all possible we strongly encourage you to see your usual GP, as this provides continuity of care and helps us to help you. Please ask for your usual GP when you contact reception, if that GP is available you will be booked with that GP.
Telephone Advice
Please ring the practice reception if you require telephone advice from the doctor or nurse. You will be booked into a telephone consultation slot and the GP or nurse will ring you back after completing their surgery session. You will NOT be allotted a specific time.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
If you have downloaded the on-line app. you can cancel appointments using this - for further information please see a member of staff.
From January to June this year 837 appointments were not attended at the Practice, this equates to over 200 hours of wasted time for the clinicians
Please see attached information leaflet DNA Leaflet.docx
Opening Times
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